Paradigm Health Plans is an industry leader in creating self-funded value-based benefit designs for a total solution for your workforce. Founded in 2007, Paradigm has been partnering with businesses nationally to empower employers and their workforce to manage their healthcare costs.
When Paradigm wanted to implement Salesforce Sales Cloud, Service Cloud, and Health Cloud to enable member services engagement, higher-risk members management, and scalable solution production, they brought on J2 as their consulting partner.
J2 did a variety of configurations and migrations. Campaigns were configured to capture marketing activities and resulting return on investment while cases were configured to manage incoming inquiries regarding broker and company. J2 also configured Paradigm’s home page to present summarized critical information upon login. In addition, the team configured accounts, contacts, and opportunities. J2 then migrated old data into the new systems.