Salesforce • J2 Interactive

Salesforce Solutions for Healthcare & Life Sciences

Educate, engage, and empower your patients

Salesforce Experts in Healthcare & Life Sciences

Providers, payers, and the companies who support them face challenges and requirements unlike those of any other industry. Very few Salesforce^® consultants truly understand the business of healthcare and life sciences (HLS).

At the same time, every aspect of care delivery is becoming more consumer-focused. Patients have more choices, pushing every organization to communicate and deliver a unique value proposition in order to attract and retain customers.

J2 Interactive has been delivering innovative technology solutions for HLS clients since 2001, with a range of projects that spans the full set of Salesforce products and supporting technologies.

Health Cloud^® • Service Cloud^® • Sales Cloud^® • Marketing Cloud^® • Community Cloud^®

Healthcare Focus

A Salesforce Consulting Partner, J2 has a team of over 160 technology consultants dedicated exclusively to building solutions for HLS clients.

Tangible Results

With J2, you can take Salesforce well beyond basic CRM to increase patient engagement, improve satisfaction, and drive better health outcomes.

Integration Expertise

We integrate Salesforce seamlessly with EHRs and other systems so that critical data is available at every patient or customer interaction.

Free Guide for Health and Life Science Organizations

Learn 12 ways medical device companies can maximize return on their CRM investment

“We’re grateful for the impact J2 has had on our innovations initiatives leveraging Salesforce. J2 has a unique ability to combine expertise across multiple technology platforms with a deep understanding of the healthcare space.”

Peter Kung

System Vice President, Innovation & Virtual Health

There’s a growing gap between the patient population and the number of healthcare workers available to manage their cases. J2’s world-class solutions delivery team uses Salesforce to help providers narrow the healthcare gap by more effectively deploying their resources and engaging their patients.

Patient Engagement
Patient Access
Care Coordination
Referral & Intake Management

Case Management
Outreach Management
EHR & Systems Integration
Integrated Telehealth Services

Life Science Companies

Medical device, pharmaceutical, and biotech companies are facing increased regulatory burdens. Customer service expectations are higher than ever. The pressure to grow product and service sales is relentless. Companies across the life sciences spectrum need the right technology platforms and a qualified implementation partner to keep pace.

Sales and Forecasting
Inventory Management
Asset Tracking
Care Coordination
Prior Authorizations

Case Management & Field Service
Adherence Management
ERP & Legacy Systems Integration
Device Integration
Analytics and Reporting

Healthcare Payers

Payer organizations strive to understand their members, manage their cases efficiently, and promote wellness through guided health journeys. From traditional claims adjudication to subscriber health outreach, J2 helps payers leverage Salesforce to access data that is current, relevant, and actionable.

Benefits Authorization
Call Center Case Management
Provider Outreach
Video, Mobile & SMS Engagement

Member Health & Wellness
Population Risk Stratification
Customized Care Coordination & Member Journeys

Listen to our webinar Coordinate Post-Acute Care with CRM

Join Salesforce, SCL Health, and J2 Interactive as we discuss how to deliver more effective and personalized patient care before and after leaving an inpatient setting.

Educate, Engage, and Empower Your Patient with Salesforce and J2

Watch our video and check out our use case stories to learn more.

Medical Device Company Eliminates Siloed Data, Powered by Salesforce

Watch our video to learn more.

Get connected with J2 to find out how we can help your organization get the most out of Salesforce.

By specializing in healthcare and life sciences solutions for Salesforce, J2 Interactive’s consultants can focus solely on trends and technology in the health space. J2’s team members understand both the business of healthcare and the technology of healthcare.

We use this combined knowledge to develop creative end-to-end solutions that are driven by the Salesforce platform. One example is Meds-to-Beds, which J2 implemented at SCL Health.

J2 Interactive’s long time involvement with healthcare interoperability projects gives us the background and expertise to deliver real-time, bi-directional exchange of data between Salesforce and legacy systems.

Marketing Cloud and Salesforce Patient Communities are designed for patient engagement, engagement that results in better outcomes and fewer hospital readmissions.

Salesforce, Sales Cloud, and others are trademarks of salesforce.com, inc., and are used here with permission.