At this time of heightened awareness, we have an opportunity and an obligation to acknowledge the historical injustice and ongoing harm suffered by communities of color across our country. It’s time for everyone to find their voice and stand together with those pushing for reform to create a better future for our children. J2 is […]

Until recently, most medical device training and support relied on pre-recorded or text-based materials, such as user manuals and recorded videos. Furthermore, end-user and caregiver customer support happened through email exchanges and voice-only telephone conversations. In today’s world, technologies for remote visual support & training for patients and caregivers have been more widely adopted by […]

The COVID-19 pandemic has forced health care organizations to make significant adjustments to ensure the safety of their staff and patients. Frederick Health, a comprehensive healthcare provider with a 233-bed hospital and multi-specialty medical group in central Maryland, reacted swiftly to the crisis by setting up drive-through COVID-19 testing for employees, emergency first responders, and […]

In normal times, patient engagement systems[1] can be effective at improving overall patient outcomes. By providing patients with a variety of targeted messages along with suggested actions, many patients can put themselves into a more favorable position with respect to their own health. As the COVID-19 pandemic continues on an indeterminate path, these types of […]

As healthcare providers across the country and around the world work on the front lines of our fight against the COVID-19 virus, health information exchanges have their backs—bringing data to the point of care, building enhanced reporting capabilities, and providing critical regional coordination. We reached out to some of our HIE customers from across the […]

Because of the nature of their businesses, Contract Research Organizations (CROs) need tools that allow for reliable revenue forecasting and recognition. Some CROs need to manage hundreds of forecasts at a time. These revenue forecasts are important for overall planning and for making staffing decisions. When the future month-to-month workload can be reliably forecasted, appropriate […]

Not every 911 call is a true emergency. When non-emergency cases occupy first response vehicles, dispatch center call lines, and ER waiting rooms, emergency response systems throughout the US become unnecessarily burdened. These cases divert responders and critical equipment away from the real emergencies, wasting time, resources, and potentially delaying care for those who need […]

Updated: October 16, 2019 There are some excellent cloud technologies available to Healthcare Call Centers. These include Salesforce Health Cloud and Cloud Contact Center Software from Vonage’s NewVoiceMedia. But before we get into the technology, let’s look at healthcare call centers from a strategic level. In recent years, the consumerization of healthcare has caused organizations […]

When you deploy a new system, the questions that inevitably come next are: When should we decommission the legacy system? And what do we do with all that data? For ideas and first steps, join us at the InterSystems Pulse blog where J2 CTO Mickey Yalon recently authored a guest post about legacy data archiving. […]

Updated: October 10, 2019 It’s no secret that one of the fastest growing segments of healthcare technology is support for patient engagement. In fact, a recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization.1 As more people become accustomed to (and […]

Many medical device manufacturers encourage their customers to send an email to a customer support address (rather than telephoning) when they have a hardware or software issue with a piece of equipment. The email address often has the format support@companyname.com. “Support@” plus domain name is easy for customers to remember as it is somewhat of […]

Before making an investment in any technology, it’s important to look at both the potential revenue and expected cost sides of the equation. Salesforce Health Cloud is used by many different types of healthcare organizations to increase physician referrals. The following calculator will help you determine the potential return on investment of Salesforce, when used […]

The lifeblood of many types of healthcare providers is a physician outreach strategy. A physician referral management system is often used to deliver on this strategy. Here are just a few of the types of healthcare organizations that rely on physician referrals for revenue. Hospitals Health plans Physical therapy centers Labs Radiology practices Radiation oncology […]

We are often asked what the difference is between Salesforce Health Cloud and EHR software. While there are some areas where these two systems overlap, the underlying purpose for each differs. We’ll explain the differences by contrasting the vendor environment and product offerings for both EHR and Salesforce Health Cloud. What is EHR Software? I’ll […]

We continue to see an increasing number of signals that the HIE software vendor space is shifting. As data needs evolve, the challenge is to keep up with technology innovations while optimizing IT investments. In the last few years, a growing number of HIEs have consulted with J2 Interactive specifically about migrating to another HIE […]