Growth is key to the survival of today’s HIE. As geographical reach expands, every HIE comes into contact with an ever-increasing host of hospitals, IPAs, PHOs, ACOs, payers, and single practice providers. This presents a challenge in ensuring the delivery of high-quality services to participants without increasing participant management overhead and straining budgets. Along with […]

Part 2 (Part 1 | Part 2) On March 9, 2020, both the Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) published final rules that govern interoperability in the US healthcare landscape. The rules include directives on: Patient access to data Electronic health record […]

Editor’s note: Congratulations to the Carescan+ team at North Tees and Hartlepool NHS Trust for winning the Health Tech Leaders award for Supporting Healthcare Teams in recognition of their work on this application!  Healthcare organizations around the world have adapted processes and technologies to meet the new challenges presented by the COVID-19 pandemic, including how […]

At this time of heightened awareness, we have an opportunity and an obligation to acknowledge the historical injustice and ongoing harm suffered by communities of color across our country. It’s time for everyone to find their voice and stand together with those pushing for reform to create a better future for our children. J2 is […]

Until recently, most medical device training and support relied on pre-recorded or text-based materials, such as user manuals and recorded videos. Furthermore, end-user and caregiver customer support happened through email exchanges and voice-only telephone conversations. In today’s world, technologies for remote visual support & training for patients and caregivers have been more widely adopted by […]

The COVID-19 pandemic has forced health care organizations to make significant adjustments to ensure the safety of their staff and patients. Frederick Health, a comprehensive healthcare provider with a 233-bed hospital and multi-specialty medical group in central Maryland, reacted swiftly to the crisis by setting up drive-through COVID-19 testing for employees, emergency first responders, and […]

In normal times, patient engagement systems[1] can be effective at improving overall patient outcomes. By providing patients with a variety of targeted messages along with suggested actions, many patients can put themselves into a more favorable position with respect to their own health. As the COVID-19 pandemic continues on an indeterminate path, these types of […]

As healthcare providers across the country and around the world work on the front lines of our fight against the COVID-19 virus, health information exchanges have their backs—bringing data to the point of care, building enhanced reporting capabilities, and providing critical regional coordination. We reached out to some of our HIE customers from across the […]

Because of the nature of their businesses, Contract Research Organizations (CROs) need tools that allow for reliable revenue forecasting and recognition. Some CROs need to manage hundreds of forecasts at a time. These revenue forecasts are important for overall planning and for making staffing decisions. When the future month-to-month workload can be reliably forecasted, appropriate […]

Not every 911 call is a true emergency. When non-emergency cases occupy first response vehicles, dispatch center call lines, and ER waiting rooms, emergency response systems throughout the US become unnecessarily burdened. These cases divert responders and critical equipment away from the real emergencies, wasting time, resources, and potentially delaying care for those who need […]

There are some excellent cloud technologies available to Healthcare Call Centers. These include Salesforce Health Cloud and Cloud Contact Center Software from Vonage’s NewVoiceMedia. But before we get into the technology, let’s look at healthcare call centers from a strategic level. […]

When you deploy a new system, the questions that inevitably come next are: When should we decommission the legacy system? And what do we do with all that data? For ideas and first steps, join us at the InterSystems Pulse blog where J2 CTO Mickey Yalon recently authored a guest post about legacy data archiving. […]

It’s no secret that one of the fastest-growing segments of healthcare technology is support for patient engagement. In fact, a recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization. […]