Welcome to the J2 blog. This blog covers a wide range of topics related to healthcare IT, interoperability—and CRM for healthcare and life sciences organizations.
J2 Interactive Blog
Today’s Healthcare Call Center And The Role of Cloud Software
Updated: October 16, 2019 There are some excellent cloud technologies available to Healthcare Call Centers. These include Salesforce Health Cloud and Cloud Contact Center Software from Vonage’s NewVoiceMedia. But before we get into the technology, let’s look at healthcare call centers from a strategic level. In recent years, the consumerization of healthcare has caused organizations […]
InterSystems Pulse Blog: Legacy Data Archiving
When you deploy a new system, the questions that inevitably come next are: When should we decommission the legacy system? And what do we do with all that data? For ideas and first steps, join us at the InterSystems Pulse blog where J2 CTO Mickey Yalon recently authored a guest post about legacy data archiving. […]
Patient Engagement Technology: Its Role In Healthcare
Updated: October 10, 2019 It’s no secret that one of the fastest growing segments of healthcare technology is support for patient engagement. In fact, a recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization.1 As more people become accustomed to (and […]
CRM Field Service Software For Medical Device Manufacturers
Field service software adds value to any type of organization that dispatches service technicians to customer locations. Even among smaller teams, using whiteboards and spreadsheets to manage and track field techs is unwieldy. There are measurable improvements with field service software—teams can maximize staff utilization and provide a higher level of customer service. When field […]
How Medical Device Manufacturers Can Streamline Customer Support Requests
Many medical device manufacturers encourage their customers to send an email to a customer support address (rather than telephoning) when they have a hardware or software issue with a piece of equipment. The email address often has the format support@companyname.com. “Support@” plus domain name is easy for customers to remember as it is somewhat of […]
Physician Referral ROI Calculator
Before making an investment in any technology, it’s important to look at both the potential revenue and expected cost sides of the equation. Salesforce Health Cloud is used by many different types of healthcare organizations to increase physician referrals. The following calculator will help you determine the potential return on investment of Salesforce, when used […]
Physician Referral Management With Salesforce
The lifeblood of many types of healthcare providers is a physician outreach strategy. A physician referral management system is often used to deliver on this strategy. Here are just a few of the types of healthcare organizations that rely on physician referrals for revenue. Hospitals Health plans Physical therapy centers Labs Radiology practices Hospice care […]
Salesforce Health Cloud vs EHR Software: What’s The Difference?
We are often asked what the difference is between Salesforce Health Cloud and EHR software. While there are some areas where these two systems overlap, the underlying purpose for each differs. We’ll explain the differences by contrasting the vendor environment and product offerings for both EHR and Salesforce Health Cloud. What is EHR Software? I’ll […]
HIE Platform Migration – Lessons From the Field
We continue to see an increasing number of signals that the HIE software vendor space is shifting. As data needs evolve, the challenge is to keep up with technology innovations while optimizing IT investments. In the last few years, a growing number of HIEs have consulted with J2 Interactive specifically about migrating to another HIE […]
9 Reasons Medical Device Manufacturers Adopt Salesforce
With many competing priorities, it’s not always practical or necessary for an early stage medical device manufacturer or distributor to invest in a CRM system such as Salesforce. Because of this, early stage device manufacturers & distributors often have person, location and asset data stored in different silos within the organization. These silos range from […]
What’s New with Health Cloud: News from Salesforce World Tour
Salesforce World Tour arrived to provide a day of learning and networking. A small group of our team at J2 attended the event to hear what’s new with Salesforce for healthcare and life sciences, and learn what’s currently top of mind in patient management for healthcare organizations. First, what are healthcare organizations focused on to […]
Salesforce Web-to-Case: Alternatives For File Attachment Support
Help! Your customer has an issue and they want to complete a web form to open a service ticket. All Salesforce orgs include functionality called Web-to-Case. It’s easy to implement, but it has limits – the biggest being the lack of support for attachments. In many situations, the ability for a customer to attach a […]
The Benefits of Extending HealthShare’s SDA Data Model
InterSystems’ technology stack, anchored by its interoperability platform HealthShare, is widely recognized as a best-in-breed solution for securely sharing healthcare data across disparate systems. To simplify the transformation of data from different clinical sources, InterSystems developed a data model called SDA (Summary Document Architecture). SDA allows for a simplified transformation of various patient-related source messages […]
Legacy Clinical Data Archiving: Beyond a Historical Patient Snapshot
When a hospital system moves to a new healthcare information platform, a question that often comes up is, “at what point should legacy clinical systems be decommissioned?” Data from legacy clinical systems often must be easily accessible to users for operational, clinical and compliance reasons. What to do with legacy systems? Keeping legacy clinical […]
Six Advantages of Telehealth for Patients
Telehealth refers to a broad scope of remote healthcare services. Applications for telehealth range from clinical (telemedicine) to mental health & substance abuse (telecounseling). There is a lot written about how telehealth can save time and money for hospitals, health systems and other organizations. There is less emphasis on the other side of the […]
Population Health Initiatives – Where Salesforce Health & Marketing Clouds Fit In
Healthcare is undergoing a revolutionary transformation driven by data, analytics, artificial intelligence, machine learning and engagement platforms. Population Health seeks to identify and engage with at-risk patient populations to improve outcomes and reduce cost. Population health initiatives benefit patients, healthcare organizations, and the public. When overall population health improves, that means a higher quality of […]
How Salesforce Health Cloud Is Like LEGO Sets
If you don’t live and breathe a certain technology, it can be difficult to understand what it is and how it works. Like many people, I’m still trying to fully understand blockchain. I do, however, live and breathe Salesforce. Part of my job is to explain Salesforce and Salesforce Health Cloud to others. At Salesforce’s […]
Should you consider outside help for your next big interoperability project?
Interoperability has become more important than ever for ensuring patient safety. Large interoperability projects require a lot of resources for successful execution. Therefore, healthcare CIOs often need to consider whether to engage outside specialists to help manage the workload spike. If you do choose to augment your staff with a third party consulting team: What […]
Reducing Hospital Readmissions With Salesforce Health Cloud
Preventing hospital readmissions is a critical goal of health systems today. It’s a valuable tactic for achieving the Triple Aim, a three-pronged framework for optimizing the performance of healthcare organizations. A simple, proven way to make sure recently-released patients don’t quickly return for the same episode of care takes place immediately before the patient is discharged—Ensure […]
When a Little Optimization Makes a Big Difference
When the development team at Surgical Information Systems (SIS) asked if we could help them make some quick-win performance improvements to one of their applications, we jumped at the chance.
