Welcome to the J2 blog. This blog covers a wide range of topics related to healthcare IT, interoperability, and CRM for healthcare and life sciences organizations.
J2 Interactive Blog
Five COVID-19 Healthcare CRM Use Cases
As healthcare workers across the country and around the world fight on the front lines of the COVID-19 pandemic, all of us at J2 are ready to help with solutions that make their jobs easier and increase their effectiveness. CRM is a software platform that can be used to help address several of the many […]
Why Embed Telehealth Services Within Salesforce Health Cloud?
Several factors are driving many healthcare organizations to invest in telehealth, including the FCC’s COVID-19 Telehealth Program, which recently accepted its last round of applications. While standalone telehealth solutions should be evaluated by organizations that are planning to invest in the technology, it’s worth considering the additional benefits of incorporating telehealth services into a CRM […]
How HIEs Can Leverage CRM To Deliver Success For Their Participants and Patients
Growth is key to the survival of today’s HIE. As geographical reach expands, every HIE comes into contact with an ever-increasing host of hospitals, IPAs, PHOs, ACOs, payers, and single practice providers. This presents a challenge in ensuring the delivery of high-quality services to participants without increasing participant management overhead and straining budgets. Along with […]
What Do You Need To Know About SMART on FHIR?
Part 1 Recent CMS and ONC rulings will make SMART on FHIR capabilities within an EHR mandatory. This capability provides a consolidated view of patient progress over time in ways that have not been possible until recently. Before reading about what these rulings mean for you and your healthcare organization, you might be wondering what […]
What the New CMS and ONC Rulings Mean for Interoperability and Your Health Organization
Part 2 (Part 1 | Part 2) On March 9, 2020, both the Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) published final rules that govern interoperability in the US healthcare landscape. The rules include directives on: Patient access to data Electronic health record […]
J2 Adapts Barcode Scanning Technology to Track COVID-19 Ventilators
Editor’s note: Congratulations to the Carescan+ team at North Tees and Hartlepool NHS Trust for winning the Health Tech Leaders award for Supporting Healthcare Teams in recognition of their work on this application! Healthcare organizations around the world have adapted processes and technologies to meet the new challenges presented by the COVID-19 pandemic, including how […]
EVkids Empowers Boston Youth
At this time of heightened awareness, we have an opportunity and an obligation to acknowledge the historical injustice and ongoing harm suffered by communities of color across our country. It’s time for everyone to find their voice and stand together with those pushing for reform to create a better future for our children. J2 is […]
Benefits of Remote Visual Support for Medical Device Patients & Caregivers
Until recently, most medical device training and support relied on pre-recorded or text-based materials, such as user manuals and recorded videos. Furthermore, end-user and caregiver customer support happened through email exchanges and voice-only telephone conversations. In today’s world, technologies for remote visual support & training for patients and caregivers have been more widely adopted by […]
Frederick Health Bolsters COVID-19 Response with J2’s Free Health Cloud Quick Start
The COVID-19 pandemic has forced health care organizations to make significant adjustments to ensure the safety of their staff and patients. Frederick Health, a comprehensive healthcare provider with a 233-bed hospital and multi-specialty medical group in central Maryland, reacted swiftly to the crisis by setting up drive-through COVID-19 testing for employees, emergency first responders, and […]
A Brief History of Salesforce: From Telegraph Hill to The Tower
Salesforce (the company) has arguably done more to advance the adoption of what’s now commonly known as “cloud software” than any other company. When Salesforce (the product) was first launched, a majority of businesspeople were distrustful of any third party holding their valuable contact data. Because of this uneasiness, Salesforce not only needed to sell […]
Transforming Patient Access to Innovative Care: How PRIA Deployed Salesforce Health Cloud
Providing patients access to innovative medical devices PRIA Healthcare helps accelerate patient access to innovative medical devices, procedures, and treatments. We had a virtual meeting with Mike Simon, founder and CEO of PRIA Healthcare, to discuss his company’s business model and how Salesforce Health Cloud has been central to efficient and scalable operations. How the […]
Patient Engagement in The Age of Coronavirus
In normal times, patient engagement systems[1] can be effective at improving overall patient outcomes. By providing patients with a variety of targeted messages along with suggested actions, many patients can put themselves into a more favorable position with respect to their own health. As the COVID-19 pandemic continues on an indeterminate path, these types of […]
Health Information Exchanges:
Eight COVID-19 Responses
As healthcare providers across the country and around the world work on the front lines of our fight against the COVID-19 virus, health information exchanges have their backs—bringing data to the point of care, building enhanced reporting capabilities, and providing critical regional coordination. We reached out to some of our HIE customers from across the […]
Revenue Forecasting & Recognition at Contract Research Organizations: The Alternative to Spreadsheets
Because of the nature of their businesses, Contract Research Organizations (CROs) need tools that allow for reliable revenue forecasting and recognition. Some CROs need to manage hundreds of forecasts at a time. These revenue forecasts are important for overall planning and for making staffing decisions. When the future month-to-month workload can be reliably forecasted, appropriate […]
How The City of Houston reduced the cost of non-emergency 911 EMS calls
Not every 911 call is a true emergency. When non-emergency cases occupy first response vehicles, dispatch center call lines, and ER waiting rooms, emergency response systems throughout the US become unnecessarily burdened. These cases divert responders and critical equipment away from the real emergencies, wasting time, resources, and potentially delaying care for those who need […]
A Look Back At SHIEC 2019
Attendees at this year’s annual Strategic Health Information Exchange Collaborative (SHIEC) conference experienced a high-energy event filled with excellent case studies, discussions, and thought leadership. The annual conference has grown rapidly over the past few years. This year, SHIEC hosted over 600 HIE industry professionals at the Gaylord National Resort and Convention Center in National […]
Today’s Healthcare Call Center And The Role of Cloud Software
There are some excellent cloud technologies available to Healthcare Call Centers. These include Salesforce Health Cloud and Cloud Contact Center Software from Vonage’s NewVoiceMedia. But before we get into the technology, let’s look at healthcare call centers from a strategic level. […]
InterSystems Pulse Blog: Legacy Data Archiving
When you deploy a new system, the questions that inevitably come next are: When should we decommission the legacy system? And what do we do with all that data? For ideas and first steps, join us at the InterSystems Pulse blog where J2 CTO Mickey Yalon recently authored a guest post about legacy data archiving. […]
Patient Engagement Technology & Its Role In Healthcare
It’s no secret that one of the fastest-growing segments of healthcare technology is support for patient engagement. In fact, a recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization. […]
CRM Field Service Software For Medical Device Manufacturers
Field service software adds value to any type of organization that dispatches service technicians to customer locations. Even among smaller teams, using whiteboards and spreadsheets to manage and track field techs is unwieldy. There are measurable improvements with field service software—teams can maximize staff utilization and provide a higher level of customer service. When field […]